HK
Hayley K

1 reviews | Active since Aug 2016

02 Aug 2017, 14:53

Terrible, horrible nightmare!

<p>I have cancelled my policy effective 1/9/2015, after all outstanding affairs were settled. I have been harrassed ever since and I am obtaining legal advise now and reporting them to the FSB. Every now and then i receive threats for "outstanding amunt", every time i am assured, in writing, that i should ignore as there is nothing outstanding. In June i received a letter of demand from a debt management company, and an apology afterwards. What do i receive today? another letter of demand from the same debt company demanding the same amount! Not even one plan's complaints department reacts to official complaints! </p>

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply10 Aug 2017, 15:51
Official

Hi Hayley,

Apologies for the delay, we have escalated your matter in which you should receive a call from an agent to clear the matter if it hasn’t been already resolved.

Kind Regards,

The Oneplan Team