Terrible customer service

<p>I have a claim that has been going on since July 2016 even now is not been paid. My Dr called them and they have asked him to send them some information that they needed , he did so and after theyes told him that I don't have funds .i called them to understand why are they saying I don't have funds only to find out my profile was not updated according to the new schedule for 2016.</p> <p>They said to me they will update my profile and come back to me and they never did that .I called again and they promised to pay up my claim ,they never did and no one call me to Tell me that wouldn't pay the claim and why until called them after 2 weeks.today I called them again and I spoke to the manager and she told me my claim was rejected in September 2016 due to my invoice was not fully detailed and she will send me an email stipulating everything they need from the Dr ,which was provided to them before but not updated on my profile .</p> <p> </p> <p>They always promise to call but the never do so.</p> <p> </p> <p>They have increased my monthly premium and I haven't received my new schedule for 2016 and I have been calling them to send me my new schedule which I didn't receive even now .</p> <p> </p> <p>Poor customer service from oneplan health insurance.</p> <p> </p>