1 reviews | Active since Sept 2019
Terrible claim process
Ive recently placed a claim for a refund and had requested that the refund is to my bank account as a refund to my one plan card always gives me issues, however, once again the agents did not read my request but instead processed the refund onto my one plan card. NOW, THIS WOULDN'T BE AN ISSUE IF THE CARD WOULD WORK WHEN YOU TRY TO USE IT HOWEVER THIS ISN'T THE CASE. When i try to acess the funds it says i have insufficient funds despite the funds being reflected on the app. Now this is not the first time ive had this issue, hence the reason i had asked for the funds to be transferred back into my bank account. I feel like the claim refund process is a total pain, and i am truly disappointed as this is waist of my time. Please get the claima department back in order as your claim process has really gone down.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience that has been caused. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that when funds for a benefit or a refund is loaded onto your Onceard, due to the benefits of the Onecard being similar to that of a bank card, please note that the following bank charges will apply:
- An amount of R8 is charged for every declined transaction at a Standard Bank ATM and R8.50 for any other bank e.g. insufficient funds on the card.
- An amount of R12 is charged per withdrawal of every R1000 or below.
- An amount of R1.70 is charged for a balance inquiry at a Standard Bank ATM and R10.50 at any other bank.
Certain terms and conditions are always applicable. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience that has been caused. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that when funds for a benefit or a refund is loaded onto your Onceard, due to the benefits of the Onecard being similar to that of a bank card, please note that the following bank charges will apply:
- An amount of R8 is charged for every declined transaction at a Standard Bank ATM and R8.50 for any other bank e.g. insufficient funds on the card.
- An amount of R12 is charged per withdrawal of every R1000 or below.
- An amount of R1.70 is charged for a balance inquiry at a Standard Bank ATM and R10.50 at any other bank.
Certain terms and conditions are always applicable. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan