SB
Sean B
1 reviews | Active since Nov 2018
19 Jan 2021, 16:02
Tele markers don't speak when calls answered
In the last week I have had 21 calls from the tele markers of this company. Each and every time I answer they hang up in my ear. When I don't answer I can clearly hear the tele marker person just wasting time on the voice mail. I have blocked the calls but now i get a message that ***has left a message. Today is Tuesday the 19 January 2021 I have had 6 calls come through 3 I answered and got ditched on and the other times a 2min background noise voice mail where nobody talks. This is clearly a waste of my time and Oneplans time and money.
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Oneplan Insurance's replyOfficial
19 Jan 2021, 18:09Good day Sean,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the quality of service that you have received from us. This is not the level of service we wish to provide our clients with.
We would like to assist further in this regard, as we did try contacting you to further discuss the matter, however it was to no avail.
Upon investigation we discovered that our sales agent attempted to contact you once today and yesterday. We have since proceeded to send communication to our sales department to inform them to stop contacting you.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the quality of service that you have received from us. This is not the level of service we wish to provide our clients with.
We would like to assist further in this regard, as we did try contacting you to further discuss the matter, however it was to no avail.
Upon investigation we discovered that our sales agent attempted to contact you once today and yesterday. We have since proceeded to send communication to our sales department to inform them to stop contacting you.
You should not receive any further calls.
Kind Regards,
Oneplan
Kind Regards,
Oneplan
Oneplan Insurance's reply19 Jan 2021, 18:09
Official
Good day Sean,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the quality of service that you have received from us. This is not the level of service we wish to provide our clients with.
We would like to assist further in this regard, as we did try contacting you to further discuss the matter, however it was to no avail.
Upon investigation we discovered that our sales agent attempted to contact you once today and yesterday. We have since proceeded to send communication to our sales department to inform them to stop contacting you.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the quality of service that you have received from us. This is not the level of service we wish to provide our clients with.
We would like to assist further in this regard, as we did try contacting you to further discuss the matter, however it was to no avail.
Upon investigation we discovered that our sales agent attempted to contact you once today and yesterday. We have since proceeded to send communication to our sales department to inform them to stop contacting you.
You should not receive any further calls.
Kind Regards,
Oneplan
Kind Regards,
Oneplan