1 reviews | Active since Jun 2020
Tedious claiming process
I am so disappointed by the poor service received from Oneplan Iv been very patient with them not assisting with a previous claim and now I feel like I am paying for nothing!
Iv sent email back and forth since 13 May to date I am still going back and forth. The consultants do not read email attentively and answer questions they give you a generic answer without looking into your unique situation
As a client I have prove my self time and time again , Iv sent them all docs and lm still asked for more proof!can someone please explain to me what constitutes a casualty illness claim ?? No one seems to know how to assist and bring me clarity
Iv asked to speak to a manager and nobody has bothered calling to assist
As a client my concern is that I cannot rely on this insurance! I’m better of paying cash for medical costs
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your best interest at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your best interest at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan