EM
Eddie M

1 reviews | Active since Sept 2019

12 Sept 2019, 16:06

Talk about selling dreams !

Makes no sense that the insurance house would have debited your account and gotten all the required pictures and still 24hours later your car is not covered and you're told the car will be validated after a month at least. So park my car I already paid an insurance premium for I guess ?? To top things up, they took over a month to process a claim I am willing to bet it was because they were tired of my every day follow up.

They claim you can do everything on the app yet many things are still manual, I was told I could log a claim on the app but I had to do it manually. The app functionalities are apparently manually controlled, the call me back request has at least 6 hours turnaround time, great! The validations and claims departments I am guessing each only has one person working, hurray!!

As you could probably guess, I am very HAPPY about the service I am getting !!!

0
Replies (2)
Oneplan Insurance
Oneplan Insurance's reply12 Sept 2019, 16:23
Official
Hi there Eddie, 

We're truly sorry for what has transpired as this is not the level of service we strive to provide. 

Kindly allow us some time to look into the matter and we will revert back to you. 

Kind regards
The Oneplan Team 
Oneplan Insurance
Oneplan Insurance's reply12 Sept 2019, 16:34
Official
An agent will be in touch to assist further. 

Kind regards
The Oneplan Team