eL
elaine L
1 reviews | Active since Feb 2012
21 Dec 2023, 15:40
Taking what is not theirs to take
I recently signed up with the medical insurance and on signing up I thought they were fantastic until I saw all the terms and conditions realising that it was not all I was told it would be when I signed up. I then cancelled with them, well in time. I was ensured that all was cancelled and they still deducted my account. When I queried it on the 2nd of December I was told that it would take 7 to 14 days for a refund. It is the 21st today and still no refund and again when phoning them I am told that it will be another 7 to 14 days for a refund. I consider this as theft and will recommend that nobody signs up with them.
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Oneplan Insurance's replyOfficial
21 Dec 2023, 17:06 Dear Elaine,
Thank you for taking the time to bring this to our attention.
We sincerely apologise that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have looked into your matter and can see that this is already being looked into urgently. The delay in processing a refund was as a result of the policy being re-dated to a later date before it was cancelled. We would like to profusely apologise for this delay. We can confirm that this has already been rectified and a request for an urgent refund has been submitted. We will be closely monitoring your policy to ensure that this is completed as soon as possible. Once processed, the normal EFT turnaround time of 24-48 working hours, depending on your bank, will apply.
We can assure you that we have taken active urgent steps to ensure that your matter is attended to and resolved.
Once again, we apologise for any inconvenience and frustration caused and we hope to restore the experience.
Kind Regards,
One Plan
Thank you for taking the time to bring this to our attention.
We sincerely apologise that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have looked into your matter and can see that this is already being looked into urgently. The delay in processing a refund was as a result of the policy being re-dated to a later date before it was cancelled. We would like to profusely apologise for this delay. We can confirm that this has already been rectified and a request for an urgent refund has been submitted. We will be closely monitoring your policy to ensure that this is completed as soon as possible. Once processed, the normal EFT turnaround time of 24-48 working hours, depending on your bank, will apply.
We can assure you that we have taken active urgent steps to ensure that your matter is attended to and resolved.
Once again, we apologise for any inconvenience and frustration caused and we hope to restore the experience.
Kind Regards,
One Plan
Oneplan Insurance's reply21 Dec 2023, 17:06
Official
Dear Elaine,
Thank you for taking the time to bring this to our attention.
We sincerely apologise that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have looked into your matter and can see that this is already being looked into urgently. The delay in processing a refund was as a result of the policy being re-dated to a later date before it was cancelled. We would like to profusely apologise for this delay. We can confirm that this has already been rectified and a request for an urgent refund has been submitted. We will be closely monitoring your policy to ensure that this is completed as soon as possible. Once processed, the normal EFT turnaround time of 24-48 working hours, depending on your bank, will apply.
We can assure you that we have taken active urgent steps to ensure that your matter is attended to and resolved.
Once again, we apologise for any inconvenience and frustration caused and we hope to restore the experience.
Kind Regards,
One Plan
Thank you for taking the time to bring this to our attention.
We sincerely apologise that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have looked into your matter and can see that this is already being looked into urgently. The delay in processing a refund was as a result of the policy being re-dated to a later date before it was cancelled. We would like to profusely apologise for this delay. We can confirm that this has already been rectified and a request for an urgent refund has been submitted. We will be closely monitoring your policy to ensure that this is completed as soon as possible. Once processed, the normal EFT turnaround time of 24-48 working hours, depending on your bank, will apply.
We can assure you that we have taken active urgent steps to ensure that your matter is attended to and resolved.
Once again, we apologise for any inconvenience and frustration caused and we hope to restore the experience.
Kind Regards,
One Plan