1 reviews | Active since Mar 2009
taking too long to load funds on card
My wife was referred to a specialist, and also went for a blood test at Pathology. On 24 February I emailed oneplan the referral letter to claims, [Email Removed] on the 26th, I sent through the Specialist invoice for R1240 and the Pathology ***. After a few days I noticed only R1075 was loaded on card. I phoned in, and they said they did not receive referral letter, so I send again. day after I called in again, and they said I must wait 24 hours. Day after they let me know the letter I sent was blank. I checked sent mail, and it was not blank. I forwarded again. I also forwarded to other email addresses, and there was nothing wrong with pdf attachment. Theyn they said, they cannot open the pdf file?? So I faxed it through. This is taking way too long, please load the shortfall asap. I cannot have this much of a hassle everytime I need to claim
Thank you for bringing the above to our attention.
Please note that we have recieved the referral letters that were sent to us however as per email correspondence all of these were blank on our side therefore we were only able to refund you for a GP cover amount as opposed to a specialist cover amount.
As per our telephonic discussion today, we have now recieved a clear copy of your referal letter and this has been attached to your claim for the difference in refund amounts.
Trust that you will find the above in order.
Kind Regards,
Shanice maistry
Customer Care Department
Thank you for bringing the above to our attention.
Please note that we have recieved the referral letters that were sent to us however as per email correspondence all of these were blank on our side therefore we were only able to refund you for a GP cover amount as opposed to a specialist cover amount.
As per our telephonic discussion today, we have now recieved a clear copy of your referal letter and this has been attached to your claim for the difference in refund amounts.
Trust that you will find the above in order.
Kind Regards,
Shanice maistry
Customer Care Department