CC
Cindy C
1 reviews | Active since Jan 2021
10 Nov 2021, 16:05
Taking People's Money!
I joined for my 2 cats & dog. Was told 1 policy & the amount. Because l wanted to join straight away was told l think first debit order will be R230. Well 3 debit orders were taken off my account & they charged me R160 per card for each animal. Now the consultant isn't replying to emails. The first mail l sent complaining. She told me it will be resolved by close of day. That's why l hate debit orders. Not impressed AT ALL
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Oneplan Insurance's replyOfficial
10 Nov 2021, 16:40Good day Cindy,
Thank you for taking the time to bring this to our attention, we tried contacting you to no avail.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note records on our system show that there were 3 different pet plans signed up for each of your fur-babies, therefore 3 debit orders were processed. Should clients be unhappy with paying via debit order, we do have an EFT paying method that clients can choose. We can assist to have this updated on your policy should you prefer to pay via EFT. Kindly note that the Onecard is available for the Hospital and Classic plans. The card fees of R160 are once off and serves as an activation fee for the Onecard on the Hospital and Classic plan. According to our call records we have attempted to contact you from the 08/11/2021, to resolve the matter concerning the card fees, however the call attempts were to no avail.
Please provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Once again we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention, we tried contacting you to no avail.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note records on our system show that there were 3 different pet plans signed up for each of your fur-babies, therefore 3 debit orders were processed. Should clients be unhappy with paying via debit order, we do have an EFT paying method that clients can choose. We can assist to have this updated on your policy should you prefer to pay via EFT. Kindly note that the Onecard is available for the Hospital and Classic plans. The card fees of R160 are once off and serves as an activation fee for the Onecard on the Hospital and Classic plan. According to our call records we have attempted to contact you from the 08/11/2021, to resolve the matter concerning the card fees, however the call attempts were to no avail.
Please provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Once again we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply10 Nov 2021, 16:40
Official
Good day Cindy,
Thank you for taking the time to bring this to our attention, we tried contacting you to no avail.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note records on our system show that there were 3 different pet plans signed up for each of your fur-babies, therefore 3 debit orders were processed. Should clients be unhappy with paying via debit order, we do have an EFT paying method that clients can choose. We can assist to have this updated on your policy should you prefer to pay via EFT. Kindly note that the Onecard is available for the Hospital and Classic plans. The card fees of R160 are once off and serves as an activation fee for the Onecard on the Hospital and Classic plan. According to our call records we have attempted to contact you from the 08/11/2021, to resolve the matter concerning the card fees, however the call attempts were to no avail.
Please provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Once again we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention, we tried contacting you to no avail.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note records on our system show that there were 3 different pet plans signed up for each of your fur-babies, therefore 3 debit orders were processed. Should clients be unhappy with paying via debit order, we do have an EFT paying method that clients can choose. We can assist to have this updated on your policy should you prefer to pay via EFT. Kindly note that the Onecard is available for the Hospital and Classic plans. The card fees of R160 are once off and serves as an activation fee for the Onecard on the Hospital and Classic plan. According to our call records we have attempted to contact you from the 08/11/2021, to resolve the matter concerning the card fees, however the call attempts were to no avail.
Please provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Once again we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan