1 reviews | Active since Oct 2023
Taking money after insurance has been canceled is *****ing!
If I could give a zero star rating I would. This insurance is pathetic. I tried getting pet insurance from the 1st of October 2023. The call I got was fine however do the people not get training on telephone etiquette? After everything was finalized the woman said she would sent me the email with all the details regarding the plan starting 1 oct 2023, i waited and waited and no email, eventually the saturday I tried making contact from my side and to my surprise there was no one to get in contact with as it was (out of business hours) but i kept trying and calling all the possible number I could find online and eventually got through to a Denzil who was of absolutely no help at all, as to every question I asked him his reply was "someone will make contact with you on monday" eventually monday came and surprise surprise no one made contact, it was then that I decided to cancel the insurance, I then sent numerous emails and messages on their whatsapp chat to cancel the policy and no response but the next day they sent me this email confirming my policy to which I responded to that I am sticking to my previous emails and messages to cancel and once again no response to my messages, today I woke up to a message from my bank saying that they took the money from my account. So upset is a understatement right now and taking money from someones account without consent after they were informed numerous times that I want to cancel the policy is theft! After messaging them constantly since I saw the money had been ****** they have finally started answering my messages and now I am been given the run around!
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that clients have a 7-day cooling-off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications and if a premium was collected it will be refunded to the nominated bank account. Please take note that the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that clients have a 7-day cooling-off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications and if a premium was collected it will be refunded to the nominated bank account. Please take note that the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
This is unacceptable and disgusting service!
This is unacceptable and disgusting service!
Thank you for taking our call earlier and for allowing us the opportunity to further assist.
As per our telephonic conversation, kindly note that the policy has been canceled for the inception date which is the 01st October 202. You would have received electronic communication with confirmation of the cancellation as the cancelation was requested within the cooling-off period. A refund will be processed on the premium, please take note that the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
Once again, we apologize for any inconvenience caused.
Thank you for taking our call earlier and for allowing us the opportunity to further assist.
As per our telephonic conversation, kindly note that the policy has been canceled for the inception date which is the 01st October 202. You would have received electronic communication with confirmation of the cancellation as the cancelation was requested within the cooling-off period. A refund will be processed on the premium, please take note that the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
Once again, we apologize for any inconvenience caused.