JP
Justine P
1 reviews | Active since Feb 2021
22 Feb 2021, 21:06
Taking forever to process claim. Unprofessional. Bad service.
This insurance company is useless. Submitted claim a while back and still waiting for a response. Totally inept and unprofessional. I will not recommend their services. I will definitely change service providers.
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Oneplan Insurance's replyOfficial
24 Feb 2021, 10:46Good day Justine,
Thank you for taking the time to bring this to our attention.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Our claims department did attempt to contact you however, it was to no avail. The claim has been assessed and approved.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Our claims department did attempt to contact you however, it was to no avail. The claim has been assessed and approved.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply24 Feb 2021, 10:46
Official
Good day Justine,
Thank you for taking the time to bring this to our attention.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Our claims department did attempt to contact you however, it was to no avail. The claim has been assessed and approved.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Our claims department did attempt to contact you however, it was to no avail. The claim has been assessed and approved.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan