Take too long to res...

Dear Petru, 

Thank you for bringing this matter to our attention. 

We acknowledge receipt of your complaint and note your dissatisfaction. Please accept our apology for any inconvenience experienced and we will escalate the matter to the relevant department for further investigation and to be addressed so that it does not happen frequently. 

We look forward to resolving the matter and restoring your experience with our services. 

Kind regards, 
Oneplan.