R
Rochelle
1 reviews | Active since Aug 2025
11 Aug 2025, 09:59
Take forever to assi...
Take forever to assist on WhatsApp, and always struggle to get invoices from practitioners to submit a claim
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Replies (1)
Oneplan Insurance's replyOfficial
11 Aug 2025, 10:33Dear Rochelle ,
Thank you for taking the time to bring this to our attention.
We are truly sorry to hear about your recent experience, and we sincerely apologize for the distress and inconvenience caused. Please know that this is not the experience we want any of our clients to have. We take feedback like yours very seriously, as it helps us improve our service and ensure we’re living up to the standard you deserve.
Upon a review of your complaint we have escalated the matter to the relevant department to be addressed as this does not meet the standard of service we aim to provide.
With regard to the invoices, please note that for claims to be processed, we require detailed invoices to be submitted. You may submit them on the mobile app, via email at *** with your policy number in the subject line, or via WhatsApp at *** and our team will happily assist and provide feedback.
Once again, we truly apologize for what you have experienced and hope to restore your faith in our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are truly sorry to hear about your recent experience, and we sincerely apologize for the distress and inconvenience caused. Please know that this is not the experience we want any of our clients to have. We take feedback like yours very seriously, as it helps us improve our service and ensure we’re living up to the standard you deserve.
Upon a review of your complaint we have escalated the matter to the relevant department to be addressed as this does not meet the standard of service we aim to provide.
With regard to the invoices, please note that for claims to be processed, we require detailed invoices to be submitted. You may submit them on the mobile app, via email at *** with your policy number in the subject line, or via WhatsApp at *** and our team will happily assist and provide feedback.
Once again, we truly apologize for what you have experienced and hope to restore your faith in our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply11 Aug 2025, 10:33
Official
Dear Rochelle ,
Thank you for taking the time to bring this to our attention.
We are truly sorry to hear about your recent experience, and we sincerely apologize for the distress and inconvenience caused. Please know that this is not the experience we want any of our clients to have. We take feedback like yours very seriously, as it helps us improve our service and ensure we’re living up to the standard you deserve.
Upon a review of your complaint we have escalated the matter to the relevant department to be addressed as this does not meet the standard of service we aim to provide.
With regard to the invoices, please note that for claims to be processed, we require detailed invoices to be submitted. You may submit them on the mobile app, via email at *** with your policy number in the subject line, or via WhatsApp at *** and our team will happily assist and provide feedback.
Once again, we truly apologize for what you have experienced and hope to restore your faith in our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are truly sorry to hear about your recent experience, and we sincerely apologize for the distress and inconvenience caused. Please know that this is not the experience we want any of our clients to have. We take feedback like yours very seriously, as it helps us improve our service and ensure we’re living up to the standard you deserve.
Upon a review of your complaint we have escalated the matter to the relevant department to be addressed as this does not meet the standard of service we aim to provide.
With regard to the invoices, please note that for claims to be processed, we require detailed invoices to be submitted. You may submit them on the mobile app, via email at *** with your policy number in the subject line, or via WhatsApp at *** and our team will happily assist and provide feedback.
Once again, we truly apologize for what you have experienced and hope to restore your faith in our services.
Kind regards,
Oneplan.