System & Processes not conducive to good service

A claim was rejected 'automatically' after I sent you the Invoice stating the details of the payment after your request was received yesterday morning at 9am to do so as the receipt I sent was not sufficient!<br> <br> Despite sending it and receiving an auto-response that an agent will be in touch with me. Nobody called me!<br> <br> If this is an automated process (as per your call agent this morning). <br> I suggest you urgently look at the time frames in which your systems send out these disturbing 'letters' in order for everything to be processed in due time, or at the very least assess declined claims before claiming back moneys from your members. This is very distasteful!!<br> <br> The claim was duly lodged and valid and I provided adequate documentation to support it, within 12-hours receiving the initial request and well within 7 days of the claim being lodged.<br>