1 reviews | Active since Nov 2013
Super disappointing service
I am beyond frustrated! I've always preferred Oneplan when I had to get my pets insured but it's different now. I've spoken to 3 agents since the 27th of Jan and no one can give me clear answers. I had a pet policy starting in Dec 2024 - unfortunately, the debit failed and I had to make a manual payment obviously delaying the policy start date which I understand. Since then I have made 2 payments - the last one being at the beginning of this month. According to Oneplan - the card should take between 3-4 weeks to be delivered. We are on week 2 now and I had to follow up continuously with the agents and no one thought to order the card except for the lady I spoke to today. This leaves me to wait ANOTHER 3-4 WEEKS. In the meantime, I paid 2 premiums and can't use the service????
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
At Oneplan, we value customer feedback as it helps us refine our services and processes to better meet your expectations. We have acknowledged your complaint and escalated it to the relevant department for further review.
We have attempted to contact you on the number listed numerous times, however, it seems your number is currently engaged. We have sent you an email to the address listed on your policy, providing feedback regarding your review.
Once again, we apologize for any inconvenience and appreciate the opportunity to improve your experience with our services.
Kind regards,
Oneplan.
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
At Oneplan, we value customer feedback as it helps us refine our services and processes to better meet your expectations. We have acknowledged your complaint and escalated it to the relevant department for further review.
We have attempted to contact you on the number listed numerous times, however, it seems your number is currently engaged. We have sent you an email to the address listed on your policy, providing feedback regarding your review.
Once again, we apologize for any inconvenience and appreciate the opportunity to improve your experience with our services.
Kind regards,
Oneplan.