Such a dissapointment

<p>First of all i must admit that i've been with Oneplan Pet Insurance for many years now, and have never had a problem with them, up to now!</p> <p> </p> <p>Last week monday i had to rush my pet to the Vet as he had two lumps of which one bursted. I phoned Oneplan they transferred money into my card for the consultantion and the medicine. When i arrived at the Vet he informed me that my Pet will have to have them removed via surgery, i then phoned Oneplan and they emailed through the claim form. I then left the R500 in the card. I got a notification to say that they took the R500 back, no problem with that. The Vet and I completed the claim form, i paid over R3,000 out of my own pocket, and then emailed the claim form together with the invoice from the Vet. Since Friday i've been phoning and phoning to ask when will i be receiving my refund? Everytime i phone i get the same response "we have received the claim, its been processed and is currently being assessed, you will teceive feedback tomorrow". </p> <p> </p> <p>It have phoned Friday, yesterday and today, yet i still get the same response!</p> <p> </p> <p>Whats happening guys? Ive never had problems like this before, usually its a pleasure dealing with you guys! </p> <p> </p> <p>Now its become a nightmare! Having to pay R3,000 out of your own pocket is a lot of money and exactly what i want to avoid, thus the main reason why i happily pay my monthly fees for insurance so that my pet is taken care of! Now that im asking for my refund i dont get answers! </p>