Substantial vets bill

I had incurred a substantial vet bill to the tune of just over R8000 as my cat got very sick {not eating, drinking, not running around or talking} so i took her to the vet to get a full checkup and to rule out any serious medical issues. There were no serious issues which was a relief. I did submit my claim to the insurers and they did have an issue with proof of billing, which i totally understand. A lady by the name of Mireshnie from Oneplan's complaints department attended to my issue of proof of billing with the utmost of urgency and most importantly, no inconvenience to me. I had multiple phone calls from her to sort out the issue which I did appreciate. Knowing whats going on every step of the way goes a long way with me. Mireshnie gets 100% satisfaction rating from me, handsdown.