Stupid insurance company

I don't believe that I am actually on hello Peter to complain about some stupid insurance company that is super ***********. I called on the 14th of December asking if its possible for them to debit my account before the agreed date, the cenfor thtre agent advised that its not possible as they have already scheduled a debit date for the 27th of December. Which never happened, I was then worried and sent a message for them to advise as to why the debit order didn't go off. Their response was very disturbing, I was told that its a mistake on their side, they will schedule one to go off the next 3 days or I can send an EFT if I want to keep my account active ?,like are you joking or what?? M on a holiday I don't have time to be sending EFTs the aggrement is that you will debit my acc every month not I will send the money. Now as M typing this message they haven't debit my account and according to the them my car is not covered. This is really disappointing and frustrating because they really messed with my budget and I can't have piece of mind knowing that my car is not covered, if they don't want me as a customer they should just say so and I'll move to other insurance companies.