1 reviews | Active since Mar 2017
Struggling to get claims process
<p>I have been a oneplan client for about two years now. I've claimed about 5 times and just once they got my claim right. Sometimes I send in my claims up to 4 times. Nobody gets back to you or query your claim. I WOULD NOT RECOMMEND ONEPLAN TO ANYONE!!! Busy looking for new medical plan.</p> <p> </p>
Hi Annemi,
Thank you for taking our call and allowing us an opportunity to resolve your query.
As per our telephonic discussion, a detailed invoice is required for us to be able to approve a claim, however a show of leniency we have approved the claim.
In future when claiming for scripted medication, you may request that the pharmacist to claim directly from us using the in store Mediscore system. That way the claim will be assessed and approved and you wont have to forward an invoice to us.
Alternatively you can download our new OnePlan app from playstore or IOS. With the app, you can simply take a picture of your invoice and upload it on the app, we will receive the invoice on our side and be able to assist with assessing and approving your claim.
Kind Regards
Oneplan
Hi Annemi,
Thank you for taking our call and allowing us an opportunity to resolve your query.
As per our telephonic discussion, a detailed invoice is required for us to be able to approve a claim, however a show of leniency we have approved the claim.
In future when claiming for scripted medication, you may request that the pharmacist to claim directly from us using the in store Mediscore system. That way the claim will be assessed and approved and you wont have to forward an invoice to us.
Alternatively you can download our new OnePlan app from playstore or IOS. With the app, you can simply take a picture of your invoice and upload it on the app, we will receive the invoice on our side and be able to assist with assessing and approving your claim.
Kind Regards
Oneplan