CU
Charles U
1 reviews | Active since Nov 2018
23 Jan 2026, 16:33
Stop with the calls
A few weeks ago i simple browsed through oneplan pet insurance looking for affordable pet insurance. Please note i had gone many other websites. However since that day i had been receiving almost 10 calls per day from ONE PLAN INSURANCE. Looking for pet insurance does not mean to be called every day. Its crazy. Therefore i am requesting that you immediately remove my contact details from your database.
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
23 Jan 2026, 18:24Dear Charles,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. Please accept our apology for any inconvenience experienced.
We understand how frustrating this experience must have been. Your details have now been escalated and submitted to be added to our do-not-contact list, and you should no longer receive any further calls from Oneplan.
We appreciate you taking the time to notify us, and we apologise again for the excessive contact and any frustration it caused.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. Please accept our apology for any inconvenience experienced.
We understand how frustrating this experience must have been. Your details have now been escalated and submitted to be added to our do-not-contact list, and you should no longer receive any further calls from Oneplan.
We appreciate you taking the time to notify us, and we apologise again for the excessive contact and any frustration it caused.
Kind regards,
Oneplan.
Oneplan Insurance's reply23 Jan 2026, 18:24
Official
Dear Charles,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. Please accept our apology for any inconvenience experienced.
We understand how frustrating this experience must have been. Your details have now been escalated and submitted to be added to our do-not-contact list, and you should no longer receive any further calls from Oneplan.
We appreciate you taking the time to notify us, and we apologise again for the excessive contact and any frustration it caused.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. Please accept our apology for any inconvenience experienced.
We understand how frustrating this experience must have been. Your details have now been escalated and submitted to be added to our do-not-contact list, and you should no longer receive any further calls from Oneplan.
We appreciate you taking the time to notify us, and we apologise again for the excessive contact and any frustration it caused.
Kind regards,
Oneplan.
CU
Charles U's updateReviewer Update
24 Jan 2026, 12:38Goodday
May i ask ' Why are you addressing me as NICOLE , when my name is Charles : Also thank you for adding my phone number to do do-not-contact list
Kind regards
Charles
May i ask ' Why are you addressing me as NICOLE , when my name is Charles : Also thank you for adding my phone number to do do-not-contact list
Kind regards
Charles
CU
Charles U's update24 Jan 2026, 12:38
Reviewer Update
Goodday
May i ask ' Why are you addressing me as NICOLE , when my name is Charles : Also thank you for adding my phone number to do do-not-contact list
Kind regards
Charles
May i ask ' Why are you addressing me as NICOLE , when my name is Charles : Also thank you for adding my phone number to do do-not-contact list
Kind regards
Charles
Oneplan Insurance's replyOfficial
24 Jan 2026, 15:47Dear Charles,
Our sincerest apologies for the typing error. This has been rectified in our initial response.
We would like to thank you for the opportunity to rectify the matter and assist in addressing the events leading up to the complaint.
Kind regards,
Oneplan.
Our sincerest apologies for the typing error. This has been rectified in our initial response.
We would like to thank you for the opportunity to rectify the matter and assist in addressing the events leading up to the complaint.
Kind regards,
Oneplan.
Oneplan Insurance's reply24 Jan 2026, 15:47
Official
Dear Charles,
Our sincerest apologies for the typing error. This has been rectified in our initial response.
We would like to thank you for the opportunity to rectify the matter and assist in addressing the events leading up to the complaint.
Kind regards,
Oneplan.
Our sincerest apologies for the typing error. This has been rectified in our initial response.
We would like to thank you for the opportunity to rectify the matter and assist in addressing the events leading up to the complaint.
Kind regards,
Oneplan.