AJ
Annatjie J
1 reviews | Active since Jul 2021
16 Aug 2021, 16:42
Stop harrasment and trying to ***** my money.
I stopped insurance before it started. I sent 4 emails to . Kgomotso Nyathi and Cancellation dept. I Called 4 times and still your offices tried to take money from my account. I am being harrased daily by your staff after I said I am not interested. Seems Saying no means nothing. I am taking this up with the insurance ombudsman and also sent all mails to my attorney.
Get your act together. I was in legal dept from a major bank for years. I know how these ****s work. The staff member wants his bonus... Not getting it from me. Sorrym
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Oneplan Insurance's replyOfficial
16 Aug 2021, 17:23Good day Annatjie,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply16 Aug 2021, 17:23
Official
Good day Annatjie,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan