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brendon.pandaram brendon.pandaram

1 reviews | Active since Jul 2016

08 Sept 2022, 21:06

Stole my money without my permission

Stole money from my account without my permission.I called in on the 2nd and reported this and nothing was dont.Bunch of useless idiots dont know what they do there.

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Replies (3)
Oneplan Insurance
Oneplan Insurance's reply09 Sept 2022, 08:02
Official
Good day Brendon,
 
Thank you for taking the time to bring this to our attention. 
   
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value all our clients.
   
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
  
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible. 
           
Kind Regards,
Oneplan
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brendon.pandaram brendon.pandaram's update09 Sept 2022, 08:09
Reviewer Update
Refund my money now.
Oneplan Insurance
Oneplan Insurance's reply09 Sept 2022, 13:19
Official
Good day Brendon,

Thank you for taking our call earlier and for allowing us the opportunity to further assist.

As per our telephonic conversation kindly note that the refund has been processed and email confirmation was sent to your listed email address.

Once again we apologize for and inconvenience caused.

Kind Regards,
Oneplan