1 reviews | Active since Oct 2021
Still struggling after a month to get this sorted out!
I am having so much problems with my One Plan medical aid. After 1 month - and them completely stopping my medical aid, I still haven't been able to resolve this issue!
20th September me and my daughter went to the doctor. After the appointment I send all my invoices in, like procedure.
Mean while we had to go for a covid test - I had to pay this out of my own pocket due to R75.00 that was outstanding. I still don't understand from where the R75.00 came from.
After inquiring why my refund for the covid test haven't been done they just kept saying a invoice has been rejected. After many frustrating conversations they said both parties details needs to be on the invoice. This took me 3 weeks to get to this point.
I arranged for the invoices and correct details, and send it through again. Just to get a reply the invoice will be send for assessment!!!
I still haven't received my refund for the covid tests, and also my medical aid is completely blocked right now because of this one invoice. No one can tell me what the real problem is.
One plan was excellent when I signed up, but they got so pathetic the past few months - don't know why.
Holding times are at least 25 min PLUS! Every time I call them I have to put 30 min on just to hopefully get through in time.
I am currently looking for another medical aid. I will NOT recommend One Plan to any one, Maybe a year ago, but definitely not now.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience caused.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached as this is not the level of service that we aim to provide our clients with. Please rest assured that this matter will be investigated, and measures will be put in place to ensure that this does not reoccur as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience caused.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached as this is not the level of service that we aim to provide our clients with. Please rest assured that this matter will be investigated, and measures will be put in place to ensure that this does not reoccur as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan