Still NO Response

Item: Oneplan Insurance
Rating: 1
Author: Ilana S

I really don't know what more to do and I have no idea who to turn to. I've been awaiting a response from Oneplan Pet Insurance since 23 August for a claim I put in. I wrote a review on Hello Peter on 22 September, by the 26 September Oneplan responded with a generic apology. I left it for a few days assuming they would get back to me. Well, we all know what they say about assumption...

I rep**** to their response on 30 September, demanding a response. It is now the 2 October and absolutely no one has gotten back to me with a response. I really don't know what more to do. Perhaps I should take this matter to the ombudsman? This is playing around with people's money. We are not talking small amounts here, I'm talking R1800 that they are messing me around with. I have two friends that are currently looking into medical aid and they are grateful that I've warned them about Oneplan.

Helpful (0)

Replies (3)

Oneplan Insurance's replyOfficial

03 Oct 2017, 08:58

Good Day Ilana,

We have noticed the issue with your policy and have handed over your account to ensure that your query is resolved entirely by the end of the day. A superior will be in contact with you soon.

Regards,

The Oneplan Team

Oneplan Insurance's reply03 Oct 2017, 08:58

Official

Good Day Ilana,

We have noticed the issue with your policy and have handed over your account to ensure that your query is resolved entirely by the end of the day. A superior will be in contact with you soon.

Regards,

The Oneplan Team

Ilana S's updateReviewer Update

04 Oct 2017, 08:26

Absolutely no superior has gotten back to me. I am livid that I'm receiving no service at all. Clearly you do not care about your customers. Someone will contact me today via my email address. I'm out of the country and you cannot reach me by cell phone. You have my email address considering I've emailed several times to try and get a response out of you. Your service is non-existent and we'll below poor.

Ilana S's update04 Oct 2017, 08:26

Reviewer Update

Oneplan Insurance's replyOfficial

04 Oct 2017, 16:02

Hi Ilana,

We have been trying to get a hold of you, but now that you've mentioned that you're out of the country, that could be the reason why we have not been able to reach you.

Regarding your claim for your fur-baby's admission to hospital, the funds were made available on your Onecard (as of 22 September 2017). Your Onecard can be used at a Standard Bank ATM or cash withdrawal. Should you wish for the claim to be paid to your bank account, kindly inform us and we will reprocess.

The Oneplan Team

Oneplan Insurance's reply04 Oct 2017, 16:02

Official

Hi Ilana,

We have been trying to get a hold of you, but now that you've mentioned that you're out of the country, that could be the reason why we have not been able to reach you.

The Oneplan Team