Still no cards and numerous calls later

<p>I have called One pet x 3 times regarding my cards, whilst fitting the vet bills.</p> <p> </p> <p>The courier company came to my house on a Tuesday when no one was home, I called one pet to tell them that I have someone home on a Monday, wednesday & Friday to please call the company. I then see the dawn wing courier service parked outside my gate the following Monday morning as I get out my car to ask him he drove away. I then called one pet again to tell a different operator about Monday,Wednesday or Friday delivery instruction of which I was told they would call the courier company, they then came on the Thursday when no one was home again after specific instructions, what is so hard to understand. I then called one pet again yesterday 22.06.2016 spoke to a lady & told her my story again, I told her my two dogs were sick and needed to see the vet, said she would dispatch the cards to my company probably today instead, but she would call me back, I did not recieve a call back. I cannot wait a day to take animals to a doctor so I took them last night so this is out of my pocket again.</p> <p> </p> <p>I have read so many bad reports about oneplan I am very concerned if I made the correct decision while still paying every month.</p> <p> </p> <p>Please can someone assist or tell me what I need to do now? </p>