BB
Bronwyn B
1 reviews | Active since Apr 2013
07 Aug 2015, 00:15
Still being billed for a policy cancelled in March
I gave notice in February for a policy to be cancelled at the end of March. i relocated to the Uk in February and my dog followed in March. Although I gave notice in writing I was still billed. Even after numerous emails and telephone calls every month I am still being billed five months later. Do not take out a policy with this company, its a complete ****. My claims were never paid and now they wont cancel it.
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Replies (1)
Oneplan Insurance's replyOfficial
07 Aug 2015, 14:04Hello BronwynBarthus,
Thank you for bringing the above to our attention.
Please note that we have tried contacting you telephonically to no avail.
Kindly also note that we have sent you a follow up email requesting the original cancellation email as we are unable to trace this with the nominated email addresses that we have.
Once we receive feedback from you we will be able to assist you accordingly.
We do apologise for any inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
Please note that we have tried contacting you telephonically to no avail.
Kindly also note that we have sent you a follow up email requesting the original cancellation email as we are unable to trace this with the nominated email addresses that we have.
Once we receive feedback from you we will be able to assist you accordingly.
We do apologise for any inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Oneplan Insurance's reply07 Aug 2015, 14:04
Official
Hello BronwynBarthus,
Thank you for bringing the above to our attention.
Please note that we have tried contacting you telephonically to no avail.
Kindly also note that we have sent you a follow up email requesting the original cancellation email as we are unable to trace this with the nominated email addresses that we have.
Once we receive feedback from you we will be able to assist you accordingly.
We do apologise for any inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
Please note that we have tried contacting you telephonically to no avail.
Kindly also note that we have sent you a follow up email requesting the original cancellation email as we are unable to trace this with the nominated email addresses that we have.
Once we receive feedback from you we will be able to assist you accordingly.
We do apologise for any inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department