PvdM
Patrick van der Merwe

1 reviews | Active since Nov 2011

27 Oct 2016, 14:38

*****ing via debit orders AGAIN! AVOID ONE PLAN!

<p>After finally getting them to stop their debit orders after my previous complaints at below link, they once again messed up their debit orders, they debited the R100 cancellation fee TWICE within 4 days.</p> <p>Completely useless accounts department, do not trust them. I only managed to get my ****** money back after filing disputes with my bank as they did not respond to any communication about their mistakes (if they even were mistakes). </p> <p> </p> <p>https://hellopeter.com/oneplan-health-insurance/reviews/keep-deducting-money-after-policy-was-cancelled-months-ago- ********** </p> <p> </p> <p> </p> <p>I cancelled my policy in middle of July and received notification that it has been cancelled. However on the 13th of September I was once again billed for premiums. IN THE MIDDLE OF THE MONTH?? I've called twice now where I have both times been promised a refund but still no refund after 2 weeks! </p> <p>If this is how they handle their simple premium admin I SHUDDER to think how they would have completely messed up if I ever actually needed to claim!</p> <p>STAY FAR AWAY!</p>

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply28 Oct 2016, 08:35
Official

Hi Patrick,

Thanks for taking the time to bring this to our attention, we understand that you are not in the country and regret that we have been unable to contact you telephonically.

We are truly sorry that your cancellation request was not actioned correctly and that you were incorrectly debited, this has since been corrected and a refund has been processed to your account for the incorrect debit.

Please rest assured that we have placed measures in place to ensure that an error like this does not reoccur again.

Kind Regards

OnePlan