TB
TAMARA-LEE BLOOM

1 reviews | Active since Mar 2009

26 Apr 2015, 15:00

*****ing my money - DONT JOIN ONEPLAN

My husband was One Plan for about 7 months last year. We gave notice on 1 December 2014 stating that we would be leaving them end of December 2014 as we had joined Discovery Health again. Everything was fine and sorted out until I checked my bank statement yesterday and they had taken off R200? What the hell? How can they just do that and what for? We OWE NOTHING!!! Its been over 4 months till I left so what gives them the right to just debit my account as they please. They are *****ing, and if its happening to me how many other people are they doing the exact same thing to. I'm lucky I check my bank statement every day, what about those people who don't check there accounts regularly? ONE PLAN I WANT MY MONEY BACK OR YOU WILL BE GETTING A LAWYERS LETTER!!!

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply28 Apr 2015, 08:34
Official
Hello tbloom,

Thank you for bringing the above to our attention.

As per telephonic conversation, kindly note that your refund of R200.00 will be processed as soon as the payment clears on our side.

Trust that you will find the above in order and apologies for the inconvenience caused.

Kind Regards,
Ronald Govender
Customer Care Department