SM
Sharon M
1 reviews | Active since May 2013
03 Sept 2015, 20:57
*****ing
Debited my account when new policy was cancelled weeks in advance because of a many restrictions
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Replies (1)
Oneplan Insurance's replyOfficial
07 Sept 2015, 08:31Hello 123MAD,
Thank you for bringing the above to our attention.
Please note that we have tried contacting you telephonically to no avail.
With regarding to the details received on the above complaint, kindly note that your inception date was 01/05/2012, this is not a new policy as there have been claims put through. Unfortunately we have not received any request to cancel this policy thus it is still active.
An email has been sent to your nominated email address regarding the complaint, should you have any other policies with us, kindly reply to this email with the principle insured detailed in order for us to assist you further.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
Please note that we have tried contacting you telephonically to no avail.
With regarding to the details received on the above complaint, kindly note that your inception date was 01/05/2012, this is not a new policy as there have been claims put through. Unfortunately we have not received any request to cancel this policy thus it is still active.
An email has been sent to your nominated email address regarding the complaint, should you have any other policies with us, kindly reply to this email with the principle insured detailed in order for us to assist you further.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Oneplan Insurance's reply07 Sept 2015, 08:31
Official
Hello 123MAD,
Thank you for bringing the above to our attention.
Please note that we have tried contacting you telephonically to no avail.
With regarding to the details received on the above complaint, kindly note that your inception date was 01/05/2012, this is not a new policy as there have been claims put through. Unfortunately we have not received any request to cancel this policy thus it is still active.
An email has been sent to your nominated email address regarding the complaint, should you have any other policies with us, kindly reply to this email with the principle insured detailed in order for us to assist you further.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
Please note that we have tried contacting you telephonically to no avail.
With regarding to the details received on the above complaint, kindly note that your inception date was 01/05/2012, this is not a new policy as there have been claims put through. Unfortunately we have not received any request to cancel this policy thus it is still active.
An email has been sent to your nominated email address regarding the complaint, should you have any other policies with us, kindly reply to this email with the principle insured detailed in order for us to assist you further.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department