LH
Lizanne H
1 reviews | Active since Oct 2012
22 Oct 2019, 09:10
Stay Away - they just take your money!
People, stay away from OnePlan!!! I have not had one successful claim. The only reason I chose them is because they are supposed to load the funds up front. They always have an excuse or system error or whatever. Read the fine print, don't pay for follow ups within 14 days - just ridiculous and so not worth the premiums you pay!
Helpful (0)
Replies (5)0
Replies (5)
Oneplan Insurance's replyOfficial
22 Oct 2019, 11:42Good day Lizanne,
On behalf of Oneplan, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
On behalf of Oneplan, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Kindly allow us some time to look into the matter and we will revert back to you.
Kind regards
The Oneplan Team
Oneplan Insurance's reply22 Oct 2019, 11:42
Official
Good day Lizanne,
On behalf of Oneplan, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
On behalf of Oneplan, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Kindly allow us some time to look into the matter and we will revert back to you.
Kind regards
The Oneplan Team
Oneplan Insurance's replyOfficial
22 Oct 2019, 11:53Thank you for taking our call in this regard Lizanne. As discussed, please have the vet fill in the claim forms sent via email and submit it back to us for review.
Kind regards
The Oneplan Team
Kind regards
The Oneplan Team
Oneplan Insurance's reply22 Oct 2019, 11:53
Official
Thank you for taking our call in this regard Lizanne. As discussed, please have the vet fill in the claim forms sent via email and submit it back to us for review.
Kind regards
The Oneplan Team
Kind regards
The Oneplan Team
LH
Lizanne H's updateReviewer Update
24 Oct 2019, 08:41Hello Luciano, I can't get through to you. The only way seems to be through HelloPeter - kindly call me back with the outcome of your review. I am also still waiting for the refund submitted on the 19th. Regards Lizanne
LH
Lizanne H's update24 Oct 2019, 08:41
Reviewer Update
Hello Luciano, I can't get through to you. The only way seems to be through HelloPeter - kindly call me back with the outcome of your review. I am also still waiting for the refund submitted on the 19th. Regards Lizanne
Oneplan Insurance's replyOfficial
24 Oct 2019, 09:53Good day Lizanne,
Thank you for taking our call in this regard. Kindly be advised your query has been addressed and resolved.
Thank you for taking our call in this regard. Kindly be advised your query has been addressed and resolved.
Please refer to the email which we have sent for feedback on this correspondence.
Kind regards
The Oneplan Team
The Oneplan Team
Oneplan Insurance's reply24 Oct 2019, 09:53
Official
Good day Lizanne,
Thank you for taking our call in this regard. Kindly be advised your query has been addressed and resolved.
Thank you for taking our call in this regard. Kindly be advised your query has been addressed and resolved.
Please refer to the email which we have sent for feedback on this correspondence.
Kind regards
The Oneplan Team
The Oneplan Team
LH
Lizanne H's updateReviewer Update
24 Oct 2019, 09:56I will consider it resolved when I see the money in my bank account!
LH
Lizanne H's update24 Oct 2019, 09:56
Reviewer Update
I will consider it resolved when I see the money in my bank account!