1 reviews | Active since Mar 2024
STAY AWAY FROM THESE ****MERS!
I honestly wish I could give them 0 stars. Where to start!
I put my dog on the medical aid, the broker promised me all these amazing things on the phone and I was so excited. Big mistake! When it came time to claim, not a surprise, they didn't pay out because supposedly it wasn't covered when the broker said that it was. So obviously I cancelled it since I was paying a monthly premium and pay the vet out of my own pocket.
Once I cancelled, another broker started hounding me for months after, making all kinds of promises again so I gave in since I was getting continuous emails and calls, so I signed up for the pet accident plan, I was told when your pet has an accident you can just submit the invoice for refund. So my pet got hurt this week, took him to the vet and submitted my invoice. They ignored me for 4 days! I emailed, went on the app and whatsapp, no response. So I got fed up and called them this morning and they said its not on the system after submitted it in 3 places. A few hours later an email comes through says I need to submit all kinds of paperwork for them to process the claim, but this is not what the broker told me!
These "brokers" are sales people and they will say whatever they need to to get you to sign up, don't believe them. You will pay your monthly premium, excess and vet bills. Their "cover" hardly covers anything and to get the claim put through requires you to jump through so many hoops.
Rather put the money you would've paid on the premium in savings and save yourself the headache.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note that we received the invoices, however, in order for the claim to be finalized we require the Vet to complete a claims form as this is the standard procedure for all Accident related in-hospital claims. We will be in contact with the Vet in order to obtain the required information and we will revert to you with the relevant feedback.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note that we received the invoices, however, in order for the claim to be finalized we require the Vet to complete a claims form as this is the standard procedure for all Accident related in-hospital claims. We will be in contact with the Vet in order to obtain the required information and we will revert to you with the relevant feedback.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
The point that I am trying to make is the fact that when I went to this pet accident plan I was told I only need to provide be provide invoices, not any pre. Authorization or anything.
I have provided the authorization from the vet since I posted this review but yet I still have not received any reference number or response.
My biggest problem is there dishonesty. 1 person says one thing and when I speak to another 1, they say something else.It really makes it difficult to know where you stand and I've lost all trust on this product.I do feel it is my responsibility to let people know what exactly they are info if they are looking to join your pet insurance
The point that I am trying to make is the fact that when I went to this pet accident plan I was told I only need to provide be provide invoices, not any pre. Authorization or anything.
I have provided the authorization from the vet since I posted this review but yet I still have not received any reference number or response.
My biggest problem is there dishonesty. 1 person says one thing and when I speak to another 1, they say something else.It really makes it difficult to know where you stand and I've lost all trust on this product.I do feel it is my responsibility to let people know what exactly they are info if they are looking to join your pet insurance