TS
Thabang S
1 reviews | Active since Mar 2020
28 Apr 2020, 08:44
Stay away from Oneplan Vehicle Insurance
This is the most stupid, unproffessional vehicle insurance that you can have. So I had insurance with these guys then cancelled when I bought my second car I made a quote with them. After they quoted me I was very explicit that I don't want the insurance, the next thing they debiting me 1900. When I called them enquirying they saying you I took, like ***. They further say it will take 7-15 days to refund me.
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Oneplan Insurance's replyOfficial
28 Apr 2020, 16:31 Greetings Thabang,
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies for the experience that you’ve had with us.
Upon investigation we have identified that the quote you took out for your second vehicle was incorrectly processed hence the debit that went off of your account earlier this morning. The quote has since been cancelled and we would like to thank you for taking our call and for allowing us to resolve the matter.
We once again apologize for the inconvenience caused.
Kind regards,
Oneplan
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies for the experience that you’ve had with us.
Upon investigation we have identified that the quote you took out for your second vehicle was incorrectly processed hence the debit that went off of your account earlier this morning. The quote has since been cancelled and we would like to thank you for taking our call and for allowing us to resolve the matter.
We once again apologize for the inconvenience caused.
Kind regards,
Oneplan
Oneplan Insurance's reply28 Apr 2020, 16:31
Official
Greetings Thabang,
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies for the experience that you’ve had with us.
Upon investigation we have identified that the quote you took out for your second vehicle was incorrectly processed hence the debit that went off of your account earlier this morning. The quote has since been cancelled and we would like to thank you for taking our call and for allowing us to resolve the matter.
We once again apologize for the inconvenience caused.
Kind regards,
Oneplan
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies for the experience that you’ve had with us.
Upon investigation we have identified that the quote you took out for your second vehicle was incorrectly processed hence the debit that went off of your account earlier this morning. The quote has since been cancelled and we would like to thank you for taking our call and for allowing us to resolve the matter.
We once again apologize for the inconvenience caused.
Kind regards,
Oneplan