DS
Diabetes S
1 reviews | Active since Jan 2021
04 Jan 2021, 17:06
STAY AWAY FROM ONE PLAN. LISTEN !!!!
BEWARE !!! STAY AWAY FROM ONE PLAN. The worst service. They quote one price and the moment they have access to your bank they debit a different amount. If you make an enquiry they just dont care and is not interested in helping. A BIG **** !!!!
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Oneplan Insurance's replyOfficial
05 Jan 2021, 15:14Good day Cornelia,
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter. As per our telephonic conversation a late joiner fee was added to your premium due to the break in medical cover. A copy of your policy schedule with the late joiner fee was sent to your listed email address on the 03/11/2020. Kindly note certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We once again apologize for any inconvenience caused.
Kind Regards,
Oneplan
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter. As per our telephonic conversation a late joiner fee was added to your premium due to the break in medical cover. A copy of your policy schedule with the late joiner fee was sent to your listed email address on the 03/11/2020. Kindly note certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We once again apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply05 Jan 2021, 15:14
Official
Good day Cornelia,
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter. As per our telephonic conversation a late joiner fee was added to your premium due to the break in medical cover. A copy of your policy schedule with the late joiner fee was sent to your listed email address on the 03/11/2020. Kindly note certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We once again apologize for any inconvenience caused.
Kind Regards,
Oneplan
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter. As per our telephonic conversation a late joiner fee was added to your premium due to the break in medical cover. A copy of your policy schedule with the late joiner fee was sent to your listed email address on the 03/11/2020. Kindly note certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We once again apologize for any inconvenience caused.
Kind Regards,
Oneplan