aS
ally S
1 reviews | Active since May 2013
29 Apr 2023, 10:16
Stay away from One Plan and their **** reviews
Don’t be fooled by all their **** 5 Star rating on HP. When you take insurance with them they send you a link to do a review. never insure with them.. I have had insurance with them for a year now and they have denied every claim but happily take my money every month. It’s the worst insurance on earth
Helpful (0)
Replies (5)0
Replies (5)
Oneplan Insurance's replyOfficial
29 Apr 2023, 11:17Good day Ally,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
Clients have the opportunity to rate all our services based on the interactions that they have had with our consultants be it good or bad service as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
Clients have the opportunity to rate all our services based on the interactions that they have had with our consultants be it good or bad service as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that a detailed invoice is required when claiming for day-to-day benefits. Once the funds have been utilized, we will require the detailed invoice for the claim to be finalized. The statement will need to include the details of the Vet, the Vat registration number, it must include the pet's name, the services rendered and the amount.
Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds on to your Onecard.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim as we do have your best fur-babies interests at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply29 Apr 2023, 11:17
Official
Good day Ally,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
Clients have the opportunity to rate all our services based on the interactions that they have had with our consultants be it good or bad service as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
Clients have the opportunity to rate all our services based on the interactions that they have had with our consultants be it good or bad service as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that a detailed invoice is required when claiming for day-to-day benefits. Once the funds have been utilized, we will require the detailed invoice for the claim to be finalized. The statement will need to include the details of the Vet, the Vat registration number, it must include the pet's name, the services rendered and the amount.
Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds on to your Onecard.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim as we do have your best fur-babies interests at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
aS
ally S's updateReviewer Update
01 May 2023, 21:30I sent the only invoice the vet gave me and it was rejected .. So now when my dog needs her rabies shot which is VITAL we can’t take her because the previous invoice was rejected.. we need to have her spayed as well but I guess there will be some ridiculous issue with that too so maybe one plan wants to pay for a C-section for puppies to be born instead. Iv been paying for over a year… if I had just put that money in a savings I could have paid cash for all of this and not wasted 4 hours on the most useless chat service trying to figure out why my invoice was rejected. I just want to cancel!!
aS
ally S's update01 May 2023, 21:30
Reviewer Update
I sent the only invoice the vet gave me and it was rejected .. So now when my dog needs her rabies shot which is VITAL we can’t take her because the previous invoice was rejected.. we need to have her spayed as well but I guess there will be some ridiculous issue with that too so maybe one plan wants to pay for a C-section for puppies to be born instead. Iv been paying for over a year… if I had just put that money in a savings I could have paid cash for all of this and not wasted 4 hours on the most useless chat service trying to figure out why my invoice was rejected. I just want to cancel!!
Oneplan Insurance's replyOfficial
02 May 2023, 09:53Good day Ally,
Thank you for reaching out to us.
We have attempted to contact you on the listed number to further discuss the above matter, however, it rings to no avail.
Kindly provide us with a suitable time to contact you.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for reaching out to us.
We have attempted to contact you on the listed number to further discuss the above matter, however, it rings to no avail.
Kindly provide us with a suitable time to contact you.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 May 2023, 09:53
Official
Good day Ally,
Thank you for reaching out to us.
We have attempted to contact you on the listed number to further discuss the above matter, however, it rings to no avail.
Kindly provide us with a suitable time to contact you.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for reaching out to us.
We have attempted to contact you on the listed number to further discuss the above matter, however, it rings to no avail.
Kindly provide us with a suitable time to contact you.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
aS
ally S's updateReviewer Update
02 May 2023, 20:31I only communicate via email so that all is in writing. Call records conveniently go missing when I need copies of them . ***
aS
ally S's update02 May 2023, 20:31
Reviewer Update
I only communicate via email so that all is in writing. Call records conveniently go missing when I need copies of them . ***
Oneplan Insurance's replyOfficial
03 May 2023, 13:01Good day Ally,
Thank you for reaching out to us.
Kindly note that we have proceeded to send email communication to your listed email address as per request.
Kind Regards,
Oneplan
Thank you for reaching out to us.
Kindly note that we have proceeded to send email communication to your listed email address as per request.
Kind Regards,
Oneplan
Oneplan Insurance's reply03 May 2023, 13:01
Official
Good day Ally,
Thank you for reaching out to us.
Kindly note that we have proceeded to send email communication to your listed email address as per request.
Kind Regards,
Oneplan
Thank you for reaching out to us.
Kindly note that we have proceeded to send email communication to your listed email address as per request.
Kind Regards,
Oneplan