EM
Elizabeth M

1 reviews | Active since Jul 2018

16 Aug 2018, 12:26

Stay away from One Plan

So a few weeks ago I wanted to cancel my plan because they did not deliver my card in time. Nisha Hartley called me and convinced me not to cancel, my card was delivered and I was happy that I'll finally be able to consult. No doctors want One Plan clients. They do not have a list of doctors. I sent Nisha an email again that I want to cancel my plan. She called me and convinced me not to cancel and that she will deposit funds so I can be able to consult. I have been waiting for the money for the past two days, but there is no money. Someone from One Plan please cancel my policy effective immediately. You are just a bunch of ******, who are ******** people. My policy number is ********** 41. Do not bother calling me as I have already stated my reasons of cancelling my plan.

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Replies (2)
Oneplan Insurance
Oneplan Insurance's reply16 Aug 2018, 12:46
Official

Hi Elizabeth,

We're sorry to hear about your experience with us and for any inconvenience caused by this.

Please do allow us some time to look into your policy and we will revert back to you shortly.

Regards,

The Oneplan Team

Oneplan Insurance
Oneplan Insurance's reply17 Aug 2018, 16:45
Official

Hi Elizabeth,

Thank you for your patience. We have looked into your policy and do see that the funds have been loaded onto your Onecard as promised.

Kindly note that your policy has been cancelled as per your request. Please refer to your emails in this regard.

Regards,

The Oneplan Team