DD
Diane D
1 reviews | Active since Jun 2023
15 Mar 2026, 07:33
STAY AWAY!
Stay away from OnePlan Pet insurance! Their sales team should get oscar awards for how they convince you their product is the best yadayada.. it’s NOT - I was with them for 2 months, to cancel it takes forever to a team member to correspond with you, their communication once you’re signed up is non existent. So dissatisfied with the lack of help and service from this pet insurer. Stay away they just want to take your money!
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Replies (1)
Oneplan Insurance's replyOfficial
15 Mar 2026, 17:06Dear Diane,
Thank you for sharing your feedback with us.
We’re truly sorry to hear that your experience with Oneplan did not meet your expectations, and we understand how frustrating it must have felt, especially when it comes to communication and cancellation delays. This is certainly not the service standard we aim to deliver.
We’re truly sorry to hear that your experience with Oneplan did not meet your expectations, and we understand how frustrating it must have felt, especially when it comes to communication and cancellation delays. This is certainly not the service standard we aim to deliver.
We never want any client to feel unsupported once they have signed up, and we apologise that this was your experience. Your concerns regarding slow follow‑ups and difficulty reaching our team are taken very seriously, and we are reviewing this internally to ensure far better consistency in future interactions.
Regarding your cancellation, our intention is always to process these requests as quickly and smoothly as possible. We apologise if this was not the case for you and would like the opportunity to look into what caused the delay so we can address it correctly and prevent it from happening again.
Thank you again for bringing this to our attention. Your feedback helps us improve, and we sincerely apologise for the disappointment you’ve experienced.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply15 Mar 2026, 17:06
Official
Dear Diane,
Thank you for sharing your feedback with us.
We’re truly sorry to hear that your experience with Oneplan did not meet your expectations, and we understand how frustrating it must have felt, especially when it comes to communication and cancellation delays. This is certainly not the service standard we aim to deliver.
We’re truly sorry to hear that your experience with Oneplan did not meet your expectations, and we understand how frustrating it must have felt, especially when it comes to communication and cancellation delays. This is certainly not the service standard we aim to deliver.
We never want any client to feel unsupported once they have signed up, and we apologise that this was your experience. Your concerns regarding slow follow‑ups and difficulty reaching our team are taken very seriously, and we are reviewing this internally to ensure far better consistency in future interactions.
Regarding your cancellation, our intention is always to process these requests as quickly and smoothly as possible. We apologise if this was not the case for you and would like the opportunity to look into what caused the delay so we can address it correctly and prevent it from happening again.
Thank you again for bringing this to our attention. Your feedback helps us improve, and we sincerely apologise for the disappointment you’ve experienced.
Kind regards,
Oneplan.
Kind regards,
Oneplan.