ST*** - YAEESH PATEL DROPPED THE LINE IN MY EAR

Your representative, Yaeesh Patel just dropped the line in my ear!. i spoke to him yesterday to follow up on the claim and he advised i will get feedback on the outcome by end of business yesterday, this morning his tune has changed and he is marching to the beat of a different drum, suddenly there is a 21 days waiting period for complaints department to resolve a house contents claim pending almost two months. I am most pestered that i wasted a morning holding the line for management to resolve my query and Yaeesh hang up on me! IT IS AMAZING because Yaeesh was dishonest with me yesterday, he willfully supp**** information that was not true and decided today that he didn't wanna spend more of his copious available time to put me through to higher authority. Yaeesh intentionally misled me and what he didn't take into account prior to gratifying his transient sense of own worth is that One Plan's reputation could suffer irreputable harm if he continues misleading clients and arbitrarily terminating client's calls. Yaeesh must set clear expectations and reduce the need for contact communication and unnecessary customer complaints.

The loss adjuster's report has been received, Please provide urgent feedback on the loss adjuster's report. What is the outcome of the claim please??