1 reviews | Active since Nov 2022
Spontaneous Policy Changes
After 5 or 6 conversations with various people who "would get back to me" just couldn't be bothered to do so as I was disputing an amount of R120-00. Probably spent more than that trying to convince shady people to do the right thing.
I took my dog to the vet for the same routine care procedure she had a year ago and a year ago it was approved with no issues but this year the policy wording has changed so what was covered a year ago and the information that was sold to me and I agreed to has spontaneously changed.
The business conduct is *********, to say the least.
As it is, I take my dogs to the vet, only when they need to go so I'm pretty sure that the +-R800-00 I pay every month, that One Plan has no issues taking from my account at all, will be put to better use in a savings account dedicated to my dogs.
Insurance companies like this, that **** people out of their hard earned money, shouldn't be around.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan