HPh
Hashil Patel hashil.d.

1 reviews | Active since Jun 2023

30 May 2025, 11:16

speaking to a consultant is the only good customer care available

speaking to a consultant is the only good customer care available. please improve the WhatsApp chat bot and the mobile app. shout out to Mapula K and Rhirhandzu

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply30 May 2025, 11:20
Official
Hi Hashil,

Thank you for your honest feedback. We’re glad to hear that our consultants, especially Mapula and Rhirhandzu, were able to provide you with great customer care — we’ll be sure to pass on your shout-out to them!

We appreciate you highlighting areas for improvement with our WhatsApp chatbot and mobile app. Your input is valuable, and we’re continuously working to enhance our digital platforms to better serve you. 

Thank you for helping us improve!

Kind regards
Oneplan.