Sophie was very helpful in resolving my query

Hi Margie,

Thank you for sharing your service experience with us. Our fur-family is important to us, and we aim to provide them with the best service possible. We're thrilled that you've found an insurer that exceeds your expectations and we're so proud of the team for assisting you in a wonderful manner.
Please give our love to Bailey, Kobe, and Bambi.
  
We are glad to have been with you for the past 7 years and look forward to an even longer and more fruitful relationship.
 
Kind Regards,
Oneplan