NL
Nasreen Leach-Joubert
1 reviews | Active since Aug 2017
14 Mar 2024, 10:36
Someone there was
Someone there was. Extremely rude and I empathetic to my very old mother who is hard of hearing and very aged and ill. Care to explain how this happened and what will be done about it immediately?!
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Replies (1)
Oneplan Insurance's replyOfficial
14 Mar 2024, 11:55Dear Nasreen,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated and addressed accordingly, and we will take the necessary corrective action in line with our internal processes as we do value your mom as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we sincerely apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated and addressed accordingly, and we will take the necessary corrective action in line with our internal processes as we do value your mom as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we sincerely apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply14 Mar 2024, 11:55
Official
Dear Nasreen,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated and addressed accordingly, and we will take the necessary corrective action in line with our internal processes as we do value your mom as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we sincerely apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated and addressed accordingly, and we will take the necessary corrective action in line with our internal processes as we do value your mom as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we sincerely apologize for any inconvenience caused.
Kind Regards,
Oneplan