SG
Sandra G
1 reviews | Active since Feb 2021
18 May 2024, 01:23
Some staff need training .
They good at depositing yr funds requested immediately. BUT Sending them the invoice to pertaining to that claim is most frustrating. Every claim I had an issue. Eventually ull get a lovely person that will clear up the non existing problem. That is very frustrating. Case in point I've submitted a claim yesterday. I got a msg it cannot b processed cos theres no drs practice number on the invoice. I look at the invoice practice no is there quite clearly . It's those silly things that's frustrating.
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Oneplan Insurance's replyOfficial
20 May 2024, 10:39Dear Sandra,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations, as we value you as our client.
Kindly note that a detailed legible invoice is required when claiming for day-to-day benefits. Should a client experience any issues with uploading the invoice via the Oneplan App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims.
As per our telephonic conversation, kindly note that we are looking into the matter and we will revert to you with the relevant feedback. Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards, Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations, as we value you as our client.
Kindly note that a detailed legible invoice is required when claiming for day-to-day benefits. Should a client experience any issues with uploading the invoice via the Oneplan App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims.
As per our telephonic conversation, kindly note that we are looking into the matter and we will revert to you with the relevant feedback. Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards, Oneplan
Oneplan Insurance's reply20 May 2024, 10:39
Official
Dear Sandra,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations, as we value you as our client.
Kindly note that a detailed legible invoice is required when claiming for day-to-day benefits. Should a client experience any issues with uploading the invoice via the Oneplan App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims.
As per our telephonic conversation, kindly note that we are looking into the matter and we will revert to you with the relevant feedback. Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards, Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations, as we value you as our client.
Kindly note that a detailed legible invoice is required when claiming for day-to-day benefits. Should a client experience any issues with uploading the invoice via the Oneplan App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims.
As per our telephonic conversation, kindly note that we are looking into the matter and we will revert to you with the relevant feedback. Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards, Oneplan