1 reviews | Active since May 2024
Some advice to One plan
My experience with One Plan Pet Insurance is abysmal and I award them no stars. However they have one employee ZINHLE GQOLODA Who stands out in her courtesy, efficiency and Customer care. The One plan app is not user-friendly in anyway. The staff, on phoning, denied that they have received emails when I have proof that they have. I have in the past had to submit claims up to 3 times with all documentation before they acknowledge they have actually received them. In desperation today I spoke to ZINHLE GQOLODA , WHO WITH COURTESY AND PATIENCE VERIFIED FOR ME THAT THE CLAIMS DEPARTMENT HAD RECEIVED MY DOCUMENTATION AND WENT OUT OF HER WAY TO HELP ME. THANK YOU ZINDLE. To One plan claims department – please please please employ more young people of this calibre.
Thank you for sharing your service experience with us. We sincerely apologize for any hassles that you may experience, we have noted your concerns mentioned in the above escalation and we will use them to improve our customer service. Our clients are important to us and we appreciate the opportunity granted to restore the experience. We are glad to hear that despite the circumstances, Zinhle was able to create a memorable experience for you and we will be sure to recognize her efforts.
Kindly note that should you experience any issues with uploading the invoice via the App, we have alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to ***.
We hope that you have a pleasant experience going forward. If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday from 8:00-12:00. Please don't hesitate to pop us a message on those platforms.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We sincerely apologize for any hassles that you may experience, we have noted your concerns mentioned in the above escalation and we will use them to improve our customer service. Our clients are important to us and we appreciate the opportunity granted to restore the experience. We are glad to hear that despite the circumstances, Zinhle was able to create a memorable experience for you and we will be sure to recognize her efforts.
Kindly note that should you experience any issues with uploading the invoice via the App, we have alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to ***.
We hope that you have a pleasant experience going forward. If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday from 8:00-12:00. Please don't hesitate to pop us a message on those platforms.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan