KK
Kyle K
1 reviews | Active since Dec 2023
10 Dec 2023, 14:38
So your staff a very friendly and helpful
So your staff a very friendly and helpful. Your wait time on whatsapp is really slow. I called in and got help in 5 min. It took more than three hours to get a reply on the WhatsApp line.
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Replies (1)
Oneplan Insurance's replyOfficial
11 Dec 2023, 08:21Hi Kyle
We wish to extend our sincere apologies on service received on our WhatsApp line. We were experiencing high chat volumes, and are pleased to inform you that our team has worked hard to attend to every query and to ensure that the line is operating as per normal again.
We are glad to hear that you received prompt and friendly service when you called in. We always aim to provide the best service and are happy to hear that you were satisfied with the service received.
We appreciate and value your feedback and thank you for being part of the Oneplan family.
Kind regards,
One Plan
We wish to extend our sincere apologies on service received on our WhatsApp line. We were experiencing high chat volumes, and are pleased to inform you that our team has worked hard to attend to every query and to ensure that the line is operating as per normal again.
We are glad to hear that you received prompt and friendly service when you called in. We always aim to provide the best service and are happy to hear that you were satisfied with the service received.
We appreciate and value your feedback and thank you for being part of the Oneplan family.
Kind regards,
One Plan
Oneplan Insurance's reply11 Dec 2023, 08:21
Official
Hi Kyle
We wish to extend our sincere apologies on service received on our WhatsApp line. We were experiencing high chat volumes, and are pleased to inform you that our team has worked hard to attend to every query and to ensure that the line is operating as per normal again.
We are glad to hear that you received prompt and friendly service when you called in. We always aim to provide the best service and are happy to hear that you were satisfied with the service received.
We appreciate and value your feedback and thank you for being part of the Oneplan family.
Kind regards,
One Plan
We wish to extend our sincere apologies on service received on our WhatsApp line. We were experiencing high chat volumes, and are pleased to inform you that our team has worked hard to attend to every query and to ensure that the line is operating as per normal again.
We are glad to hear that you received prompt and friendly service when you called in. We always aim to provide the best service and are happy to hear that you were satisfied with the service received.
We appreciate and value your feedback and thank you for being part of the Oneplan family.
Kind regards,
One Plan