So I had a bit of an issue regarding submitting a claim for my pet

So I had a bit of an issue regarding submitting a claim for my pet. Initially I was told that my claim was accepted and processed. 14 days later with no refund in my account, I contacted Once Plan via there Whatsapp line where I was advised that my claim was rejected due to funds being depleted. Very upset and confused, I dealt with 2 ladies who clarified the entire issue for me - Shari Govender and Kelly Van der Haar. The misunderstanding I had with regards to my policy was clarified and also the error with regards to how my claim was handled was also rectified. these ladies were so kind, so patient and so helpful. Really appreciate the service I've received. A big thanks to them both and especially to Kelly for handling this 1 on 1 with me