DA
Douglas A
1 reviews | Active since Apr 2018
21 Jun 2023, 11:35
So far all good exce...
So far all good except in reply emails they don't provide email addresses to who things should be sent.
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Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
21 Jun 2023, 12:17Hi Douglas,
Thank you for sharing your service experience with us regarding your interaction with the team. Our clients are our number one priority, and we aim to provide them with the best service possible.
We apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience.
Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team on *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
For any claims-related queries, the invoices can be sent via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to pop us a message on those platforms for assistance.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us regarding your interaction with the team. Our clients are our number one priority, and we aim to provide them with the best service possible.
We apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience.
Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team on *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
For any claims-related queries, the invoices can be sent via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to pop us a message on those platforms for assistance.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply21 Jun 2023, 12:17
Official
Hi Douglas,
Thank you for sharing your service experience with us regarding your interaction with the team. Our clients are our number one priority, and we aim to provide them with the best service possible.
We apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience.
Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team on *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
For any claims-related queries, the invoices can be sent via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to pop us a message on those platforms for assistance.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us regarding your interaction with the team. Our clients are our number one priority, and we aim to provide them with the best service possible.
We apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience.
Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team on *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
For any claims-related queries, the invoices can be sent via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to pop us a message on those platforms for assistance.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan