so disgusted with one plan health insurance

To whom this may concern. It’s really very worrying that in today’s life the one thing that is really important is health cover I do my very best to make sure that, that’s the first debit to go off – unfortunately with one plan it’s the total opposite it seems they employ people that have no experience or understanding in how important it is for admin and paper work to correct I have had not one but numerous situations with one plan and there bad admin I have always had to phone about 6 times before anything is correct this costs time from my work money as I need to keep phoning and mails I have every time thought it best to leave it at that as we all make mistakes but it’s not getting to the point that this becoming worrying and seems to just be getting worse ! What is the reason is it UN educated staff? Maybe just a lack in interest? I have now decided to take this to the next level as each time you speak to a consultant they say we apologize it’s a mistake from our side these mistakes are costing me money and loads of time I don’t have I have decided to not leave it at this I am currently busy with Cart blanch now to investigate this situation. Myself my Partner and Son was on one policy ********** 12 on the 6th of May 20170 I requested that myself Danique and William get removed from that policy number and I want to have myself and William on our own plan for Personal reasons however policy number ********** 12 needs to still be open as my partner Douglas is still on it. I also requested that the beneficiary details needs to be changed on my new policy on the same day on the 6th may I had no response nor feedback and had to resend my mail asking for feedback I thankfully did receive feedback on my mail advising me that all is in order and that my new policy is in place I also received a new copy of my new policy schedule and that Douglas will still be on policy ********** 12, not to mention that I then noticed the info that one plan used for my new beneficiary details was incorrect I then informed them again on the 7th of May again I had to keep following up to try find out if this was changed once my new policy was in order and correct I requested on the 26th of June that my partners policy be on debit order I sent the bank details and specifically asked to make 100% sure they use the correct bank details I even received a mail back stating that all has been changed and in order, I noticed that nothing had changed on my personal portal I had been informed that it won’t change but only after a few days my partner got ill and when I wanted to load him a claim it said suspended when I called I was informed it was not paid NOW WHY THE HELL NOT ! as we requested a debit order with more than enough money in the bank being informed all is in order and changed now you want to come and tell me it’s not paid how blady dangerous is this not as one plan can’t do their work you can’t use your card after being informed by Gugulethu Ngwenya That all is in order I then noticed that the bank details they have used as a debit is wrong we asked for a forced debit I was informed this takes three days so for three days my husband must just suffer and be sick as one plan can’t do their work properly so the month went by just to find out again it never went off again due to the wrong details and not changing the option to debit order I need an answer as to what kind of people are being employed and that this is a huge risk - cherry on the cake my new policy has been fine for 2 months on the 3rd month not even being used or nothing I noticed my debit never went off again I have to call again I have to explain to pathetic people that should be doing a much lower educated job that the debit was returned after long investigation as to why because there was more than enough money for my debit to go off the reason was they have the correct bank number but from the wrong bank I’m FNB not NEDBANK I have never been with NEDBANK who is messing with the system as I can’t change my details on my side the answer from one plan was they don’t know and the month of August my partners debit AGAIN never went off and again I was informed on mail that all is in order and will go off debit he has been ill this has cost me a fortune as we had to pay cash I have taken this to Cart blanch as I think before more people make the mistake of using one plan the country should know I want a credit of one month given on both Policies for my expenses on calls and mails and having to sort all cash I need an answer ASAP From a very disgusted customer.