LP
Lindy P
1 reviews | Active since Jun 2023
20 Oct 2023, 15:25
SLOW CLAIMS, NO RESPONSE TO MAILS
I submitted my pet claim 18 days ago. No feedback, even after 3 follow up mails. This is unacceptable client service. Please urgently email me with what is happening. I am unable to take calls.
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Oneplan Insurance's replyOfficial
20 Oct 2023, 16:36Dear Ms Lindy,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience you have experienced and for any delays that may have occurred. Customer feedback is important to us as we strive to continually improve our service and meet the expectations of our clients.
We will escalate this issue to the appropriate department and will keep you updated via email.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience you have experienced and for any delays that may have occurred. Customer feedback is important to us as we strive to continually improve our service and meet the expectations of our clients.
We will escalate this issue to the appropriate department and will keep you updated via email.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply20 Oct 2023, 16:36
Official
Dear Ms Lindy,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience you have experienced and for any delays that may have occurred. Customer feedback is important to us as we strive to continually improve our service and meet the expectations of our clients.
We will escalate this issue to the appropriate department and will keep you updated via email.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience you have experienced and for any delays that may have occurred. Customer feedback is important to us as we strive to continually improve our service and meet the expectations of our clients.
We will escalate this issue to the appropriate department and will keep you updated via email.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan