Since joining Oneplan my husband and I have had endless struggles because my email address was captured incorrectly

<div>Since joining Oneplan my husband and I have had endless struggles because my email address was captured incorrectly. It took multiple phone calls to supposedly correct the email address so that we could finally receive our policy documents after our cover had already started. We finally things were resolved only to receive an sms saying an email about changing the date of our debit order had been sent via email and it listed the incorrect email address. I spent two days on the chat which constantly restarts trying to get this rectified. Eventually Rutendo Adelaide was able to get the email sent to the correct address but still could not update the email address due to an IT issue. This is now being escalated to a manager, but honestly this should be a simple process. Oneplan clearly needs to invest more in their dev/IT department because this is far more difficult than it needs to be. Overall very disappointed. The only silver lining is that Rutendo got the email sent to me. Thanks, Rutendo.</div>