Since 2017, still waiting for my new card after my old card became faulty

Im not very happy currently with the service i have been receiving. Since last year i have now struggled to get my new card delivered to me after my current one became faulty. This is now almost 4 months if not more down the line and no card. It shows on my account and when i phone they say they will have the card delivered to me again. This Friday 2018 - 01-26, i phoned and asked again because my dog must go for his yearly injection. The lady i spoke told me she would go and find out what the holdup is with the card and phone my rightback. Here i am still waiting for that call. Im really dissatisfied and disappointed with the service i have been getting. The new card cost R155 rand if i remember correctly and still i don't have it after my current one became faulty.